Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Tickets: Due to admin fees, tickets are non refundable but we will exchange for an alternative day, provided there is still availability.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@grfcstore.com and send your item to:
Gateshead RFC
Hedley Lawson Park
Eastwood Gardens
Low Fell
GATESHEAD
NE9 5UB.
Shipping Returns
To return your product, you should mail your product to the above address.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be refunded.
If you collected your goods by local pickup you can return them to the clubhouse where you received them.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
Contact us at orders@grfcstore.com for questions related to refunds and returns.